Last Updated: May 20, 2026
Hotelist.club, including its affiliates, subsidiaries, and related entities collectively, "Hotelist.club," "we," "us," or "our," respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you access or use our website, member platform, hotel booking services, concierge services, SMS program, email communications, and related services collectively, the "Service."
By using Hotelist.club, creating an account, purchasing a membership, making a booking, submitting a concierge request, or communicating with us, you acknowledge that we collect, use, and disclose personal information as described in this Privacy Policy.
This Privacy Policy should be read together with our Terms of Use, Membership Terms, SMS Terms, Cookie Policy, and any booking-specific or supplier-specific terms.
We collect personal information directly from you, automatically through your use of the Service, and from third parties such as hotels, travel suppliers, payment processors, communications providers, GDS providers, hotel consortiums, and concierge partners.
We may collect:
When you search for or book hotels or related services, we may collect:
If you use our concierge services, we may collect information needed to research, request, reserve, modify, or book services on your behalf, including:
Concierge agents will only book or purchase third-party services on your behalf with your permission.
We may collect payment-related information necessary to process transactions, such as:
Hotelist.club does not intend to store full credit card numbers directly on its own systems unless expressly disclosed. Full payment card data may be collected, processed, tokenized, stored, or vaulted by a third-party payment processor, card vault, payment gateway, hotel supplier, or other payment service provider.
Payment card data and other financial information require heightened safeguards. The FTC recommends that businesses pay special attention to sensitive information such as credit card or financial information because misuse can lead to fraud or identity theft.
If you provide your phone number or email address, we may collect and process:
When you use the Service, we may automatically collect:
We use cookies, pixels, tags, SDKs, local storage, and similar technologies to operate and improve the Service. These technologies may collect information about your device, browsing behavior, preferences, and interactions with our website and emails.
More information is provided in the "Cookies and Tracking Technologies" section below.
We may collect personal information from:
We use personal information for the following purposes:
We use information to:
We may use personal information to:
We use payment-related information to:
We may send transactional communications, including:
Where permitted by law, we may use your contact information to send:
Commercial email must comply with CAN-SPAM requirements, including accurate header information, non-deceptive subject lines, identification of advertising where required, a valid physical postal address, and a clear way to opt out of marketing emails.
We may use information to:
We may use information to:
The FTC advises businesses to understand what personal information they hold, how it moves through the business, who has access to it, and how it is protected.
We may disclose personal information to the following categories of recipients.
We may disclose information to hotels, hotel groups, GDS providers, hotel consortiums, wholesalers, travel suppliers, and booking partners to search availability, complete reservations, confirm bookings, process changes, handle cancellations, and provide stay-related services.
This may include your name, guest names, travel dates, contact information, preferences, special requests, booking details, and payment-related information.
If you use concierge services, we may disclose information to restaurants, venues, transportation providers, tour operators, activity providers, event providers, and other third parties as needed to fulfill your authorized request.
We disclose payment-related information to payment processors, card vaults, payment gateways, fraud prevention providers, banks, card networks, and other payment service providers to process payments, refunds, authorizations, and disputes.
We disclose information to SMS providers, email service providers, OTP providers, customer support platforms, and communications tools to send messages, manage opt-outs, provide customer support, and deliver account or booking updates.
Marketing text messages generally require appropriate consent, and opt-out requests must be honored in accordance with applicable rules. The FCC has adopted rules addressing revocation of consent for robocalls and robotexts, including rules with an April 11, 2025 effective date.
We may disclose information to analytics, advertising, attribution, and measurement partners to understand Service usage, improve our marketing, measure campaign performance, and personalize content.
Depending on the laws that apply to Hotelist.club, certain advertising or analytics disclosures may be considered a "sale," "sharing," or targeted advertising disclosure.
We may disclose information to vendors that provide hosting, cloud storage, cybersecurity, database management, CRM tools, customer support, fraud prevention, identity verification, analytics, marketing, billing, auditing, accounting, legal, and administrative services.
We may disclose information when we believe it is necessary to:
We may disclose or transfer personal information in connection with a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar business transaction.
Hotelist.club uses cookies and similar technologies for the following purposes:
You may be able to block or delete cookies through your browser settings. Blocking certain cookies may affect the functionality of the Service.
Where required by law, we will provide cookie choices, consent tools, opt-out links, or other controls.
If you provide your mobile phone number, we may use it to send:
You may opt out of promotional SMS messages by replying STOP or using another opt-out method we provide. You may reply HELP for assistance.
Consent to receive marketing SMS messages is not required to purchase services from Hotelist.club.
We may retain SMS consent, opt-out, and delivery records to comply with law, enforce our Terms, and document communications.
We may send marketing emails where permitted by law. You may unsubscribe from marketing emails by using the unsubscribe link in the email.
Even if you unsubscribe from marketing emails, we may still send non-marketing emails related to your account, membership, bookings, concierge requests, security, payments, legal notices, or customer support.
Hotelist.club may use third-party payment processors and payment card vault providers to collect, tokenize, store, and process payment card data.
We generally receive limited payment details, such as card type, last four digits, expiration date, billing address, transaction ID, authorization status, payment token, and fraud signals.
We do not intend to store full credit card numbers directly on our systems unless expressly disclosed. However, payment-related data may still be processed by our vendors and may be subject to payment card network rules and security standards.
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to:
Retention periods vary depending on the type of information, purpose of collection, legal requirements, and business needs.
When personal information is no longer needed, we may delete, de-identify, aggregate, or archive it in accordance with applicable law and our data retention practices.
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.
These safeguards may include encryption, access controls, secure hosting, vendor review, monitoring, authentication controls, and internal data handling procedures.
No method of transmission or storage is completely secure. We cannot guarantee absolute security.
You are responsible for maintaining the confidentiality of your account credentials and for notifying us promptly of any suspected unauthorized access to your account.
Depending on where you live and the laws that apply, you may have some or all of the following rights:
To exercise privacy rights, contact us at:
Privacy Email: cs@hotelist.club
Mailing Address: 359 12th St, Brooklyn, NY 11215
We may need to verify your identity before fulfilling certain requests.
This section applies to California residents to the extent the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies to Hotelist.club.
The CCPA gives California residents rights to know, delete, correct, opt out of sale or sharing, limit certain uses and disclosures of sensitive personal information, and be free from discrimination for exercising privacy rights.
California businesses subject to the CCPA must provide a Notice at Collection and a privacy policy, and additional notices may be required depending on the type of information collected and how it is used.
In the past 12 months, we may have collected the following categories of personal information:
| Category | Examples |
|---|---|
| Identifiers | Name, email, phone number, address, account ID, IP address. |
| Customer records | Billing address, transaction records, membership records. |
| Commercial information | Bookings, membership purchases, concierge requests, travel history. |
| Internet or network activity | Pages viewed, searches, clicks, cookie data, device information. |
| Geolocation data | Approximate location from IP address or user-provided travel location. |
| Audio/electronic information | Customer support communications, SMS/email logs. |
| Inferences | Travel preferences, hotel preferences, concierge preferences. |
| Sensitive personal information | Payment-related data, account login credentials, precise travel or accessibility details where provided. |
We collect these categories for the purposes described in this Privacy Policy, including providing the Service, processing bookings, managing memberships, providing concierge services, processing payments, sending communications, improving the Service, marketing, security, fraud prevention, and legal compliance.
We may disclose the categories listed above to:
Hotelist.club does not sell personal information for money.
However, depending on how cookies, pixels, analytics tools, or advertising technologies are configured, some disclosures to advertising or analytics partners may be considered a "sale" or "sharing" under California law.
If applicable, we will provide a "Do Not Sell or Share My Personal Information" link or similar mechanism.
Businesses that sell or share personal information must offer opt-out methods, and for online collection, Global Privacy Control may be an acceptable opt-out method.
We may collect sensitive personal information, such as account login credentials, payment-related data, and information you provide in connection with travel preferences, accessibility needs, or concierge requests.
We use sensitive personal information only as reasonably necessary to provide the Service, process payments, maintain security, prevent fraud, fulfill bookings, provide concierge services, comply with law, or as otherwise permitted.
California residents may request to:
To exercise these rights, contact us at:
Privacy Email: cs@hotelist.club
We may verify your request by matching information you provide with information we maintain.
Residents of certain U.S. states may have additional privacy rights, including rights to access, correct, delete, obtain a copy of personal information, and opt out of targeted advertising, sale of personal information, or certain profiling.
Where required, we will honor applicable state privacy rights.
To submit a request, contact us at cs@hotelist.club.
Hotelist.club is operated from United States. If you access the Service from outside that country, your personal information may be transferred to, stored in, or processed in countries that may not provide the same level of data protection as your home jurisdiction.
Where required, we will use appropriate safeguards for international data transfers.
If Hotelist.club serves users in the European Economic Area, United Kingdom, or Switzerland, you should add a separate GDPR/UK GDPR section identifying the controller, legal bases for processing, international transfer safeguards, retention periods, data subject rights, and supervisory authority complaint rights.
Hotelist.club is not intended for children under 13, and we do not knowingly collect personal information from children under 13.
If you believe a child has provided us personal information, contact us at cs@hotelist.club, and we will take appropriate steps to delete the information where required by law.
Hotel bookings may include information about children or minors as guests when provided by an adult member for travel booking purposes.
The Service may link to or integrate with third-party websites, hotels, suppliers, payment processors, map providers, messaging providers, social platforms, and other services.
We are not responsible for the privacy practices of third parties. Their collection and use of personal information are governed by their own privacy policies.
We may use automated tools to personalize hotel recommendations, detect fraud, rank search results, improve pricing displays, analyze preferences, or support marketing.
We do not intend to use automated decision-making to make legally significant decisions about you without appropriate notice or consent where required by law.
If we offer loyalty programs, referral programs, sweepstakes, contests, or promotions, we may collect additional information to administer those programs.
Additional terms or privacy disclosures may apply.
If you submit reviews, ratings, comments, photos, or other content that may be displayed publicly or shared with suppliers, that content may be visible to other users, hotels, partners, or the public depending on the feature.
Do not include sensitive personal information in public reviews or feedback.
We may de-identify, anonymize, or aggregate personal information so it can no longer reasonably identify you.
We may use such information for analytics, product improvement, reporting, research, benchmarking, marketing, and business purposes.
We may update this Privacy Policy from time to time.
When we update it, we will revise the "Last Updated" date. If changes are material, we may provide additional notice, such as by email, website notice, account notice, or other legally required method.
Your continued use of the Service after an updated Privacy Policy is posted means you acknowledge the updated Privacy Policy.
For questions about this Privacy Policy or our privacy practices, contact: cs@hotelist.club.