Need to Know

Check in: 3:00 PM, Check Out 12:00 PM

• FOR STAYS BETWEEN 20 DEC AND 10 JAN, the following terms apply:

•*A non-refundable deposit equal to 100% of your total stay (including taxes) will be charged 60 days prior to your arrival date.
Cancellations made within 60 days of arrival will result in the forfeiture of this full deposit.
•*For stays including 31 December, the non-refundable charge for our mandatory New Year's Eve Gala Dinner will also be included in the deposit.
No-shows, late cancellations and early departures will be charged the full amount of the original reservation.

• FESTIVE SEASON POLICY AND CONDITIONS:
•*Minimum stay requirement between 20 December - 10 January (minimum night stay and dates are subject to change without advance noticed)
•*The New Year's Eve Dinner & Countdown is on 31 December, 8 p.m. till late. Applicable for all reservations stays over 31 December.
•*Reservations will not be accepted with check-out date on 31 December.

• EXTRA PERSON & CHILD POLICY
•*Children aged 12 years and under can stay complimentary when sharing existing bedding with parents.
•*An extra bed or crib can be arranged for children aged 12 years and under with our compliments, subject to availability.
•*Up to one extra bed can be accommodated for children aged 12 years and under, at no additional charge in a king-bedded room.
•*Daily breakfast for children aged 12 years and under is inclusive.
•*For guests aged 13 years and above, a nightly charge of THB 5,000 per person, excluding 18.7% taxes, applies to all room types (inclusive of an extra bed and daily breakfast).

• ROOM POLICY:
•*The maximum capacity for Garden Pool Pavilion, Partial Ocean View Pool Pavilion, Lagoon Pool Pavilion, Partial Ocean View Pool Villa and Beachfront Pool Villa is three people.
•*The maximum capacity for Partial Ocean View Pool Pavilion Two Bedrooms, The Beach House and The Ocean House is five people.
•*The maximum capacity for Coral House is nine people.
•*The maximum capacity for Palm House is twelve people.

•CHECK-IN & CHECK-OUT:
•*Guaranteed early check-in is available at an additional cost based on our Flexible Rate. For arrivals before 9 a.m., the charge is 100% of one night's rate. For arrivals between 9 a.m. and 2 p.m., the charge is 50% of one night's rate.
•*Guaranteed late check-out is also available for an additional charge. For departures by 6 p.m., the charge is 50% of one night's rate. For departures after 6 p.m., the charge is 100% of one night's rate.

• VALET PARKING:
•*Valet parking is a complimentary service. Self-parking is also available.

• PET POLICY:
•*No pets allowed on property.
•*Our primary goal is to ensure the comfort, safety, and satisfaction of all our guests. In order to maintain a clean and allergen-free environment, we have established a 'No Pet Policy'. Pets are not permitted within the resort premises, including guest rooms, public areas, and dining facilities, except for service animals.
•*Guests with service animals may be asked to provide appropriate documentation or credible verbal assurance that the animal is a service animal as defined by applicable laws. Guests are responsible for the care and supervision of their service animals.
•*Guests found to have unauthorized pets in their rooms will be subject to a cleaning fee to cover the cost of deep cleaning and allergen removal. Additionally, guests may be asked to remove the pet from the premises.


• CANCELLATION / NO SHOW POLICY:
•*Guarantee and cancellation policies may vary depending on the rate or promotion booked.
•*In the event of a no-show, a fee equivalent to the total cost of the reserved stay, including all applicable taxes, will be charged.
•* Early departures for non-emergency reasons will be subject to a fee equivalent to the total cost of the originally booked stay, including all applicable taxes.
•*Special cancellation policies apply for holidays and special events and conventions.

• GUEST POLICY:
•*Additional guest charge (13 years and older): THB 5935 per guest per night (Daily breakfast inclusive).
•*For children 12 years and below: Stay free of charge when sharing existing bedding with parents (Daily breakfast is inclusive).

• AIRPORT TRANSFER:
•* One-way transfer: THB 1700 per car.
•* Round-trip transfer: THB 3400 per car.

• ELIGIBLE Hotelist Club RESERVATIONS:
•*The complimentary room upgrade will only be provided up to the maximum of Lagoon Pool Pavilion King.
•*The 100 USD hotel credit does not apply towards in-room dining and minibar charges.
•*The 20% discount on Spa treatment does not apply to retail products at the Spa.